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GloveBox Known Issues

With carriers changing things often and without notice, things sometimes break so here is a list of our current issues that we are hard at work fixing.

GloveBox Known Issues

With carriers changing things often and without notice, things sometimes break so here is a list of our current issues that we are hard at work fixing.

Auto Owners - Policies won't display inside GloveBox until you link them to your Auto Owners account inside the portal. To do this follow these steps:
1. Log in to the Auto Owners portal
2. Click "my profile"
3. Click "add/remove policies".
4. Once linked, go back to GloveBox and refresh your login credentials with Auto Owners.

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Travelers - New policies won't display inside GloveBox until you link them to your Travelers account. To do this follow these steps:
1. Login to the Travelers portal
2. Select "link another policy" (displayed in image below)
3. Once linked, go back to GloveBox and click the refresh button to establish the updated policy connection.

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Safeco - Policies are connected to GloveBox but no documents are pulling down into the app. 4/26/2021
Safeco - Policies won't display inside GloveBox until you link them to your Safeco account inside the carrier portal. To do this follow these steps:
1. Log in to the Safeco portal
2. Click the "Policies" tab"
3. Click "Link policy"
4. Once linked, go back to GloveBox and click the "refresh" button.

Safeco - Policies are connected to GloveBox but no documents are pulling down into the app. 4/27/2021
Safeco - Policies won't display inside GloveBox until you link them to your Safeco account inside the carrier portal. To do this follow these steps:
1. Log in to the Safeco portal
2. Click the "Policies" tab"
3. Click "Link policy"
4. Once linked, go back to GloveBox and click the "refresh" button.

Please report any issues you may be experiencing other than ones listed above here.

GloveBox Co-Founders

GloveBox will always take immediate action on providing a seamless experience for clients. If your issue persists for longer than a week, please let us know so that we can address it accordingly.

GloveBox Team

Co-Founders

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